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Frequently Asked Questions
Onefax Basics
1.
Can I send faxes to Toll-Free numbers?
2.
Why do I get an 'invalid format file detected' error when sending a fax through the Control Panel?
3.
Do I need to configure the Fax printer driver every time I want to send a fax?
4.
Do I have to be connected to the Internet every time I want to send a fax?
5.
How many files can I attach to an Email for a single fax?
6.
Why is my number giving a busy signal?
7.
How does 'Fax Broadcast' work?
8.
Is sending faxes with Onefax secure?
9.
What is a local number?
10.
What is a toll-free number?
11.
How do I send Microsoft Word, Excel, and other file formats not supported by the Control Panel?
12.
Is it possible that a fax transmission is undelivered?
13.
How come I get blurry or unclear fax messages when I print it out?
14.
How do I include the cover page?
15.
Why can't I receive my fax messages through my Hotmail account?
16.
Why can't I receive a confirmation email for messages sent through the fax broadcast feature?
Didn't find your question in our FAQ section? Contact us by email:
support@onefax.com
, phone: 1-800-878-1FAX
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