On credit card accounts, our system automatically charges payments. If at any time, a credit card payment is declined or rejected by the authorized payment center (i.e. the bank or credit card company), your account will be temporarily disabled until payment is approved.
An account may fall under any of the following status levels depending on their current account liabilities:

Suspended – no payment made 1 day after the billing date

Closed until paid – no payment made 1 week after the billing date

Closed – no payment made 2 weeks after the billing date

NOTE: The criteria for declining charges are set by the bank which issued your credit card. Onefax has no control over these criteria, and is not obliged to give reasons for declined charges. Some banks have restrictions related to automated charges. For these issues, please contact your bank regarding their policies. Whenever an account is disabled, the user will be notified by Email.